Payments Analyst

Yer: Dublin, İrlanda

Facebook Payment Operations is a brand-new team that ensures, monitors, and reports on all money moving into Facebook. As a founding member, individuals have an opportunity to shape this team’s culture, role within the company, and day-to-day operations. As part of the Online Operations organization, we work cross-functionally with the Product and Engineering teams to design tools and systems to serve our hundreds of millions of users and our ever-growing base of advertisers. Projects driven by Payment Operations team members will potentially contribute millions of dollars to Facebook’s business, as well as enable the company to scale and expand its operations in the coming years. Successful candidates for this job are self-motivated, flexible to constant changes and are problem-solvers who think creatively and propose solutions. This is a full-time role located in our Dublin, Ireland offices.


• Respond to contacts from users and advertisers in their native language, regarding a variety of payment or billing issues
• Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team
• Prototype and test new tools with engineering teams
• Respond/represent charge-backs related to user and advertiser charges
• Assist broader Online Operations team in optimizing Facebook’s revenue channels


• BA/BS degree from leading academic institution
• Excellent written and verbal communication skills
• Avid Facebook user
• Ability to work collaboratively
• Strong attention to detail and critical thinking skills
• 2 years experience with payments, billing, collections or charge-backs a distinct advantage
• Experience in a fast-paced startup environment an advantage
• Fluency in a foreign language: Turkish, Spanish, Italian, French, Mandarin, Malay
• This role is based in Dublin, Ireland. You must state your eligibility to work in the EU on your application

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